Streamlining Loan Collections: How DDI Finance Transformed Its Loan Collections with GetzPAID.

blog-banner.png

About DDI Finance

For over seven years, DDI Finance, an RBI-registered NBFC has been empowering individuals and businesses with quick, transparent access to credit. From personal and vehicle loans to home and mortgage financing, DDI Finance has built its reputation on reliability and trust.

As part of its focus on operational excellence, DDI Finance constantly looks for ways to make processes smoother for both customers and employees. One area that needed attention was loan repayment collections, which were becoming increasingly time-consuming and prone to delays.

Challenges :

1. Paper-Based Workflows

Most collections were handled through physical NACH and e-NACH services via the banking partner. Mandates were created manually, often resulting in processing delays. Each step from filling out forms to verifying details took time and effort, slowing down collections.

2. Human Errors and Customer Friction

Manual data entry meant there was always a chance of small mistakes like incorrect account details or missing information, which required additional follow-ups. These repetitive corrections frustrated customers and stretched the internal team’s bandwidth.

DDI Finance needed a solution that could simplify and digitize the mandate creation process, reduce manual effort and make collections more predictable.

The Solution: Adopting GetzPAID’s e-Mandate Platform

To modernize its collections process, DDI Finance partnered with GetzPAID - a platform designed to automate and streamline loan repayments using digital e-mandates.

With GetzPAID, DDI Finance introduced a simpler, faster and error-free approach to mandate creation and collection management.

Key Changes:

  • Digital Mandate Creation:

    Customers could now complete mandate setup online thus reducing the need for physical documentation and in-person visits.

  • Faster Turnaround:

    The time required for mandate registration was shortened from several days to under 48 hours in most cases.

  • Reduced Errors:

    Automated validation helped minimize data entry mistakes and ensuring smoother mandate activations.

  • Improved Tracking:

    Teams gained better visibility into mandate status, enabling timely follow-ups when required.

Results Achieved

  • Quicker Mandate Processing

    Most mandates now get activated within 48 hours, improving collection readiness.

  • Lower Error Rate:

    Automation has helped reduce manual entry errors and related delays.

  • Enhanced Team Efficiency:

    Operations staff now spend less time on repetitive tasks.

  • Improved Customer Convenience:

    Borrowers benefit from a more streamlined setup process with fewer touchpoints.

Conclusion

The integration of GetzPAID’s e-mandate solution helped DDI Finance make its collections workflow more efficient and reliable.While the core business processes and operational controls remain under DDI Finance’s management, the digital enhancements have supported faster mandate activation, reduced manual effort and improvement in customer experience.