Digitizing Loan Collections: DDI Finance Success Story

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1. About DDI Finance

DDI Finance, a leading RBI-registered Non-Banking Finance Company (NBFC), has been empowering individuals and businesses for over 7 years by providing quick, transparent access to credit. Serving thousands of customers across multiple regions, DDI Finance offers a wide range of loans - including personal, vehicle, home, and mortgage - while maintaining a strong commitment to reliability, customer trust, and operational excellence.

Dedicated to simplifying the borrowing experience, DDI Finance continuously invests in innovative solutions to deliver seamless service to its customers.

Earlier, DDI Finance was using physical NACH and e-NACH services through their banking partner. However, most of the NACH processes were manual, often leading to delays in creating mandates, which in turn made things stressful for customers and sometimes caused a loss of interest income to DDI Finance. The company was therefore looking for a fully automated solution that was faster, smarter, and more reliable - one that would make life easier for both DDI Finance and its customers.

1. Slow and Paper-Intensive Workflows

DDI Finance faced cumbersome loan application workflows, including completing lengthy forms, submitting multiple documents (ID proofs, bank statements, income certificates), and, in some cases, visiting branches. On the operational side, staff manually verified each submission. Any missing or incorrect information required resubmission, often extending processing times beyond 15 days. These delays slowed collections and challenged DDI Finance’s commitment to timely, reliable service.

2. Frequent Errors and Customer Frustration

Manual data entry introduced frequent errors, such as incorrect account numbers, typos, or incomplete information. Each mistake triggered additional follow-ups, prolonging the process and frustrating customers. Over time, these inefficiencies eroded confidence in the system, reduced customer satisfaction, and disrupted cash flow.

The Solution: Partnering with GetzPAID

To address these challenges, DDI Finance took a proactive approach and partnered with GetzPAID, a digital platform designed to simplify and automate loan collections through its e-mandate system. The implementation transformed payment operations across multiple dimensions:

  • Digital-First Approach –

    DDI Finance replaced traditional paperwork with a fully online workflow, enabling customers to set up repayments quickly and conveniently without visiting branches.

  • Accelerated Processing –

    Loan collections that previously took weeks could now be completed within 24 hours, significantly improving operational efficiency.

  • Error-Free Operations –

    GetzPAID automatically validates customer information, preventing errors and delays.

  • Automated 24/7 Payment Processing –

    Fully integrated with NPCI’s NACH servers, auto debits and credits now occur round the clock, reducing manual follow-ups.

  • Enhanced Customer Experience –

    The seamless process increased trust and satisfaction among borrowers, strengthening engagement.

  • Improved Cash Flow –

    Reliable, on-time collections enabled better financial planning and allowed DDI Finance to focus on growth initiatives.

Results Achieved

  • 48-Hour Collections –

    DDI Finance set a new benchmark for speed in loan collections.

  • Near-Zero Errors –

    Automation eliminated manual mistakes.

  • Stronger Customer Confidence –

    Transparent processes reinforced trust in DDI Finance.

  • Efficient Teams –

    Staff were freed to focus on growth, not paperwork.

  • Consistent Cash Flow –

    Reliable collections supported business growth.

Conclusion

By implementing GetzPAID’s e-mandate system, DDI Finance transformed its loan collections from slow, paper-heavy, and error-prone processes into a fast, accurate, and fully automated workflow. This transformation reinforced DDI Finance’s commitment to customer satisfaction, operational excellence, and financial growth - demonstrating the company’s ability to leverage the right technology to deliver measurable impact. Through proactive leadership and a focus on innovation, DDI Finance continues to set benchmarks in the lending sector, ensuring a seamless, reliable experience for every borrower